The beauty of open-source solutions is that there are many support suppliers, so you can choose the one that best fits your needs.įor example, Boston-based Tidelift supports open-source software for development teams like IBM, Oracle and Red Hat but takes a different approach. So, you can sign a contract with a company whose engineers will provide you with support services and develop the open-source product you use. Open-source projects are all about collaboration, and there's a large number of organizations that deliver commercial support. Just because open-source software is built by contributing volunteers doesn't mean that there isn't support or that you'll wait for ages once the community hears your plea for help. Myth 3: Open-source projects have poor to no support.